Q: What is the return policy?
A: We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.
Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.
You can return a defective product or order:
a) In the unfortunate event that the product is defective
b) The received product is completely different from what has been ordered
If you are not satisfied with the goods received, please contact us within 15 days after receipt, we will give you the best help!Please don't worry!
Please contact our Customer service at [email protected] to get the return address.